Holiday World RV

Absolutely one of the worst experiences ever. In trying to purchase an RV, the sales person Ron was fantastic to deal with but everyone else kept dropping the ball so I decided to try elsewhere.

I came back to Holiday World for that same RV. It was the perfect one. But I insisted on only working with Ron and NOT Sean (terrible finance person). Things went well until I flew from Georgia to Texas to finalize the purchase.

Chris ( new finance person) tried the hard close insulting my intelligence and dropped the price from over $30,000 for add-on junk. Saying it included a ceramic coat application the can be do in less than 2 hours. I knew then, it was all junk. After about 5 minutes and several tries, he dropped the price to below $8,000.

What could it have been worth if he dropped the price that much that fast. After asking Chris numerous time to get the tax and fees verified and correctly add to the contract, he just wouldnt. Now they owe me almost $3,000 since they over estimated taxes and fees. And now they will not send me the money they owe me.

I agreed to finance the RV (the dealership and Chris make money on that). Now Im battling with the finance company BMO because they cant identify me. Since I had not received any payment book or account information the day before the first payment due, I called BMO. They dont have my phone number or my birth date so they cant identify me and provide ANY information from account number or payment location.

Looks like Ill end up with a late payment and extra interest because Holiday World of Katy Texas again failed to do the right thing. When I asked Chris to get involved, he promised to get back to me the next day, that was a week ago. No word from anyone. I call BMO daily trying to get this resolved.

We are getting closer but no resolution yet.

Interest and penalties could be several hundred dollars not to mention the blemish on my credit report. Im now trying to pay the loan off in full but cant since BMO cant identify me.

Buyer beware of Holiday World of Katy Texas.

Well after buying their top of the line Class A diesel pusher. My new 2023 spend just over 3 months in their service department having one thing after another repaired.

From toilets that dont flush not even after they already fixed them the first time to trim falling off to fans not working, I can go on and on all the little stuff that should have never been an issue. After I was finally told I could pick it up the AC stopped working as I was pulling off the lot.

I took over $50,000.00 loss and traded it in right then for a Renegade Super C. Two weeks later I finally got to take it out and engine break and air brakes stopped working along with several other items. Over 1 1/2 months later Im told its ready this is after 6 failed attempts to pick it up after receiving a call from Holiday World Service Department when all the work wasnt even completed.

Well summer is now over and kids back in school.

Stay away Holiday World Katy. The service department is full of incompetent people.

I purchased March 24 2022 new Alpine made by Keystone. I have fought with them for 1 yr and they had it in their shop more than we had possession of it but this was our home full time.

We were out of pocket money taking it back and forth 1 1/2 hrs plus diesel! We had to comepletely unload it each time ! The kitchen slide was not right from day one and it took almost the whole year to get it fixed BUT it works great now! They had to remove new washer and install another after about 15 loads of laundry, They are on rear of coach and so bounce up and down on our rough roads !

A interior water line got busted. They attempted to hold it to wall and floor with screws which only ripped out! QUICK FIX for any one who needs assistance. I went to a thright store purchased a large stuffed pillow from sofa and proceded to stuff it on top of washer and dryer!!!

Paid $1.50 WOW they couldn't think of cushioning!!! Put pillows on the sides also. It doesn't give a bit. We had water leaking in 2 compartments their fix was slide the kitchen unit in everytime it rains.

I would say just never purchase from Holiday World of Alvardo TX. once you buy from them you are locked in to taking your unit back to them for service. I wasn't told that at time of purchase! I tried to reslove all these problems cause this one is a lemon by trading it in on a new one BUT they wanted me to pay another $35,000 for an identical one same year and everything!!!

I couldn't afford to do that so I am stuck with this one and have to pay $750 monthly. My husband and I are in our 70's and live on SS .

We sold our home of 42 years paid off everything bought this and a 2022 Dodge Ram Dulley so we are deep in debt for our age. We are back to living paycheck to paycheck thanks to this!

Was going to look another RV in Houston from Austin 170 away. well, they called me when I got close to Houston and said we have deal of the century, at this point They knew I had cash, and going to look at a RV in Houston, So I stopped in went in dealership man I was talking to was busy so John said he would help me.

golf ride to deal of century. People were inside so we went back inside. Sat at table couple sat down at table next to us, Mabe one hour later John was back and forth at this point. I started a conversation with them they told me they want same deal of century (Ha Ha) We are looking at they didn't have cash like us.

Was told two things for sure no sale without test drive and it was 8 air bag system. I didn't worry about it then, because only 4 air bag system had issue with trailing arm breaking. No test Drive Oh the Owner was in dealership that day. Other things happen but we will move on.

Ride home was bad 1/2 half for sure roads got bumpy after hwy.10 to 71 north to late to turn around went home called next day, they didn't care talk to them for weeks. (THEY DON'T CARE AT ALL) Oh horn was out said would send new they sent toy Horns. ( ha,ha,ha,) First time. put on Kids bike.

Any way got home driver side trailing arm is broken can't drive my new coach till i put $6.000 into it. STAY AWAY YOU WILL THANK ME LATER...

MY NAME IS HARRIET IRWIN I LIVE IN KAUFMAN TX I WENT TO ALVARADO TO TRADE IN MY 2021 GEORGETOWN MOTORHOME IN MARCH. THEY WERE MORE THAN HAPPY TO SELL ME A 5TH WHEEL WHICH I MADE THEM AWARE THAT I WOULD BE LIVING IN IT FULL TIME ON MY DAUGHTERS PROPERTY.

IT HAS BEEN PULLED ONCE TO TOW TX TO VISIT FAMILY AND ONCE TO THE DEALERSHIP IN JUNE TO HAVE MANY PROBLEMS ADDRESSED. THE KITCHEN SLIDE WOULDN'T CLOSE THEY SENT A MAN OUT WITH A NEW MOTOR. HE DID MORE DAMAGE THAN GOOD AND LEFT AFTER 2 HOURS. HE TOOK NEW MOTOR WITH HIM SAID HE WOULD BE BACK NEXT MORNING BUT NEVER SEEN HIM.

OF COURSE HE WANTED TO BE PAID FOR HIS TIME OUT$100. SHOULD NEVER HAVE PAID HIM BRIT TUCKER AS HE WAS STILL DRUNK FROM WEEKEND! HE CHANGED OUT THE CONTROL PANEL EARLIER IN THE YEAR AS AIR CONDITIONERS WERE NOT WORKING !!! FRONT ONE STILL DOESN'T WORK RIGHT BUT BED ROOM ONE IS GOOD!!

LITTLE DID WE KNOW HE DIDN'T PUT THE RIGHT ONE BACK IN. THIS ONE HAS NO HEAT ON IT. WHEN IT TURNED COOL A COUPLE OF WEEKS AGO WE TRIED TO START FURNANCE. HAD OUR SON COME OVER TO HELP BUT HE AGREES WE NEED A DIDN'T PANEL!!!

I HAVE LEFT MANY MESSAGES ON THEIR VOICE MAIL AS CONNIE ASK BUT ADAM KINSER 817402**** WILL NOT RETURN CALLS. WE ARE GOING TO HAVE TO DRIVE DOWN THERE!! TODAY IT RAINED{YEAH} BUT THE SLIDE OUT THEY JUST FIXED IS LEAKING AND RUINED A LOT THINGS FOR ME SINCE I DIDN'T KNOW IT WOULD LEAK!! ON OUR FIRST PULL WITH IT EVEN THO DOOR WERE LOCKED IN PLACE THE SLIDE DOOR TO BEDROOM FELL OFF THE TRACK AND THE SHOWER DOOR HANDLES ALL FELL OFF.

THEY HAD IT FOR 3 WEEKS IN JUNE TO REPAIR A LOT OF ISSUES BUT WE HAVE BIGGER ISSUES NOW AND NO ONE WILL ANSWER OUR CALL. I CALLED GARY WHITE THE MAN WHO DID OUR PAPER WORK AND HE TOLD ME HE NO LONGER WORKS IN THAT STORE. WONDER WHY??? CAN'T GET AHOLD OD SALES REP EITHER DUDLEY???

SOUNDS LIKE NO ONE IS STILL THERE!! IT IS AN HOUR FROM WHERE I LIVE SO TALKING ON PHONE WOULD BE FIRST STEP SINCE THEY WILL WANT TO MAKE AN APPOINTMENT FOR IT TO COME IN. THEY ALSO WANT US TO EMPTY IT AS THEY CAN'T TRUST THEIR EMPLOYEES NOT TO STEAL US BLIND, LITTLE DO THEY KNOW IT IS VERY HARD TO UNLOAD IT AS WE HAVE TO PUT EVERYTHING IN STORAGE FOR THE TIME FRAME THEY HAVE IT. THEY ALSO DO NOT GET IN ANY HURRY TO FIX IT FOR US JUST BECAUSE WE LIVE IN IT.

WE HAVE TO RENT A MOTEL WHILE THEY ARE FIXING IT!!! THIS ONE IS A LEMON!!! AS MANY THINGS AS WE ARE HAVING ISSUES WITH I FEEL THEY LIED TO US ABOUT IT. IT WAS PURCHASED IN MARCH BUT NEVER LEFT THE LOT {THEY SAID} AND THE COUPLE CHANGED THEIR MIND ON IT.

MY FEELINGS THEY PULLED IT HOME AND HAD ISSUES SO BROUGHT IT BACK AND DEMANDED SOMETHING ELSE!!! SALESMEN ARE ALL ALIKE IF THEIR LIPS ARE MOVING THEY ARE LYING TO YOU!!!

I WISH I HAD READ THEIR REVIEWS BEFORE I WENT THERE.READ ALL OF THE REVIEWS! I CAN NOT LOAD PICTURES OR MY RECIPT BECAUSE I DO NOT KNOW HOW TO DO ANY OF THAT BUT I CERTAINLY DO HAVE THEM

I went to Holiday world last week and bought an RV cash money they had just gotten it in a few days prior there was two other people looking at the RV and I had cash so I ended up with it they told me they have to do a vehicle safety inspection before I can leave The horns didn't work they sent me red bicycle horns for a kid I complained about that and they sent the correct one for the top of the RV this vehicle is unsafe due to the shocks and the airbags on the front of it driving it home was a nightmare and of course now they don't want nothing to do with me and the owner was at the dealership when I bought it

Holiday World of Las Cruces has to be the absolute worst company to do business with; they go out of their way to be rude, inept, discriminatory-sexist! Im a 71 year old woman who has saved up for my dream rv which I purchased cash deal in April of this year and am still waiting for the title and registration to be sent to me.

It it now July; they told me it would be sent express delivery and just this afternoon I was informed that the plates are at their store in Las Cruces and waiting for pick up- this is a 2 hour trip for me.

They have done nothing but lie to me since I first walked into their store; they couldnt even get the year of the rv correct never mind any of the technicalities. I hire an rv inspector to check out the rig and the salesman was incredibly rude to him.

They are just a bunch of lazy men sitting around like vultures waiting on victims; especially the manager Jason Swindle, who unabashedly likes to tell you that youve been swindled!!!

Stay away from this place! It should be shut down & boarded up!

Very dissatisfied customer!